Terms of Service

Nanys – Terms And Conditions:

Who is nanys.in?
Nanys.in is website from Nanys retail showroom which is registered with government of uttrakhand. This page contains all terms and conditions that stand for all orders placed on this site.

2. Delivery Timings:

For all same day orders, orders have to be made before 6 pm on the same day. All orders made after this time shall be considered for delivery latest by the next day.
We do not guarantee any timed delivery, our regular delivery timings are between 9:00 am to 9:00 pm. Clients can request specific timings in the Special Instructions section of payment form, we will try our best to honour the client’s request but cannot commit 100% efficiency in the timing of delivery.
Delivery timings if promised cannot be guaranteed in case of special circumstances like extreme weather conditions, riots, strikes, elections, bandhs, during rush hour days like Valentine’s Day, Mother’s Day, Rakhi, New Year Eve etc, the order cancelation would not be possible in such circumstances

3. Discounts:

All the discounts are decided by Nanys team and none of the Discount and offers can be clubbed together.

4. Address Change:

Any changes to the recipient address would be entertained only if they are requested before 24 hours of the actual delivery(difference amount will be adjusted). Changes after that will not be entertained and order would not be cancelled.
Change of address would not be possible for products from the gift section after dispatch.

5. Order Change:

Any changes to the order would be entertained with monetary adjustments if requested before 24 hours of the actual delivery. Changes after that will not be entertained and order would not be cancelled. Cancellation charges of 10% are applicable on all cancellation requests

6. Delivery Product:

All products cannot be guaranteed to be exact replicas of the ones shown on site because of different vendors & different season constraints. Although the quantity of product will be the same if there have to be substitutions because of non-availability of products these substitutions will be of equal or higher quality. Change of colour of flowers due to non-availability shall also considered under this condition. Also, the icing and design of the cake may vary from the image depending upon local availability.

7. Damaged deliveries:

We will cater to any reports of damaged products/ flowers on the same day of delivery only i.e. within 24 hours of delivery. The problem report must be supported with substantial proofs of the damage made to the product.

8. Rules for delivery:

a) Delivery will be made as per the delivery instructions. E.g. if delivery instructions state that the product must be delivered to the recipient only, it will not be given to anyone else and shall be considered delivered if recipient is not available. If recipient doesn’t accept the delivery, we shall consider the order to be delivered.

b) Nanys will be able to attempt delivery of your chosen products only ONCE. In the event the delivery is not executed during the attempt, the customer shall still be charged for the order and no redelivery will be possible. We will consider the order executed in the below cases:
1. Wrong shipping/delivery address.

2. Recipient not available.

3. Premises locked.

4. Wrong landlines / Mobile number or Extension number which may render us unable to reach the recipient for the delivery.

5. Recipient refusing to accept the delivery.

6. Delivered the product at the Gate/ Reception/ Neighbour.

9. Substitution Policy 

Occasionally, substitutions of flowers or containers are necessary due to temporary, regional availability issues. If this is the case with the gift you have selected, our experienced florists will ensure that the style, theme and colour scheme of your arrangement is preserved and will only substitute items of equal or higher value. We, however, reserve the right to substitute the flowers (Including specified colour) / other products with equal or higher value in case of none availability of the desired product.

10. Rules for Duplicate Orders:

If Nanys finds that the same order has been made twice we will try to contact the customer and get that clarified. If the customer is not contactable we will take the decision on our behalf and that will be final.

11. Dealing with Fraudulent Customers:

If we find out any fraudulent behaviour from any client in terms of wrong address, unethical message, odd delivery timings or any other reason, we hold the power to reject that order or ban that customer without being answerable to anyone.

12. Rules for unfounded recipient:

In case the final customer is not available for receiving the placed order and we have strict instructions to deliver only to the intended customer the order shall be considered delivered and no refund will be made.

13. We hold the right to extend our services to any individual, organization, group or business unit. We may refuse to serve any individual, organization, group or business unit solely on our own will and we will not be answerable to anyone.

14. Nanys may amend its Terms & Conditions from time to time. These terms shall be governed by and constructed in accordance with the laws of India.

15. These Terms and Conditions, together with Nanys cancellation and refund policy, Privacy Policy, Disclaimer and other rules and policies posted on the site, which are hereby incorporated as if set forth fully in these Terms and Conditions, constitute the entire agreement between you and Nanys with respect to your use of and material available on the site, and they supersede all prior or contemporaneous communications and proposals between you and Nanys with respect to this site. Any rights not expressly granted in these Terms and Conditions are reserved.

16. I understand that Nanys can send transactional and promotional messages on my registered phone number.If you have any questions/comments about our Terms & Conditions, please email us at info@nanys.in